Return policy

Every piece in the Eudora Vintage collection is authentic and completely one-of-a-kind. Because our garments have a past life, please keep in mind that you are shopping genuine vintage: gentle historical patinas and minor signs of age are part of their unique character and are always expected.

Returns & Store Credit

- Full-priced items: are eligible for return within 14 days of delivery for a store credit. Store credits are issued directly to your customer account and remain valid for 3 years.
- Discounted items: Any items purchased using a promotional discount code or during a special release drop are considered final sale and cannot be returned.

We do not offer cash or card refunds for change of mind or incorrect sizing. We provide exact flat-lay measurements and detailed condition notes for every garment—please review these closely before purchasing.

How to Return an Item
1. Log in to your customer account and select the order you wish to return.
2. Click 'Request Return' to submit your details. (Please note cash refunds are not offered).
3. Once approved if meets our returns policy requirements, you will receive a confirmation email.
4. Pack and post your item back using a tracked or insured method, as we cannot take responsibility for parcels lost in transit.

Faults, Major Flaws & Misdescriptions

While our pieces are vintage and may feature gentle historical patinas already noted in their condition descriptions, we want you to be completely confident in your purchase:

If an item arrives with a major structural flaw or differs significantly from its written description and photos in a way that was not disclosed in the listing, you are fully entitled to a return and store credit in accordance with your statutory consumer guarantees under the Australian Consumer Law (ACL).

If you believe your item meets this description, please contact us at hello@eudoravintage.com within 14 days of delivery with your order number and clear photos of the issue so we can make it right.